Janela de 24h

curl -X POST https://api.ararahq.com/v1/conversations/window-status \
  -H "Authorization: Bearer $ARARA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "phones": ["+5511999999999", "+5511888888888"] }'

{
  "results": [
    {
      "phone": "+5511999999999",
      "isWindowOpen": true,
      "windowExpiresAt": "2026-09-16T10:00:00Z",
      "hoursRemaining": 19.7,
      "conversationId": "3f0c2a8e-6d1b-4a5e-9c47-1b2e8f9a0d11"
    },
    {
      "phone": "+5511888888888",
      "isWindowOpen": false,
      "windowExpiresAt": null,
      "hoursRemaining": null,
      "conversationId": null
    }
  ],
  "truncated": false
}

{
  "error": {
    "code": "CONVERSATION_WINDOW_CLOSED",
    "message": "A janela de 24h com whatsapp:+5511999999999 esta fechada. Use um template aprovado para reabrir.",
    "details": {
      "receiver": "whatsapp:+5511999999999"
    }
  }
}

async function reply(phone: string, text: string) {
  const status = await sdk.conversations.windowStatus([phone]);
  const item = (status.results as Array<{ phone: string; isWindowOpen: boolean }>)
    .find((r) => r.phone === phone);

  if (item?.isWindowOpen) {
    return sdk.messages.send({
      receiver: phone,
      body: text,
    });
  }

  // Janela fechada: envia template de retomada e guarda o texto para quando o cliente responder
  await sdk.messages.send({
    receiver: phone,
    templateName: 'retomada_atendimento',
    templateVariables: ['Olá'],
  });
  pendingReplies.set(phone, text);
}